Alignment that never gets lost.
Messages run through the platform: customers write in the chat, the team manages requests with status, priority and assignment.
For your team
Customer requests, arriving in your team inbox.
Your customers’ messages arrive grouped by person in the team inbox: filterable by status, priority and employee. Click a conversation to reply and assign it.
Team inbox
3 conversationsRequests from your customers, with status, priority and assignment
Everything in one conversation.
Messages group by person, with count and date at a glance, instead of chasing single messages.
The thread shows both sides: the customer’s questions, the team’s answers, photos and videos right in the chat.
Hello, tomorrow is our first time. Do we need to bring anything in particular?
A warm welcome! Feel free to bring the personal documents, we will sort out the rest on site.
Gladly. And would it be possible to get a few photos in between?
Yes, photos and short notes go into the daily report automatically. Here is an example:
That would be wonderful. One last question: who will be on site tomorrow?
Hello, Sarah is on holiday this week, I am covering for her. We look forward to your first visit!
Thank you, see you tomorrow!
Away from private chats.
What concerns the business stays in the business: care alignment happens where the data lives.
No important decisions in a chat the team eventually leaves.
Yesterday's report was lovely. Here are a few more impressions from our day out.
Thanks for sharing! Photos from the next appointment will go straight into the report again.
Team and skills.
Every request can be tagged: new, in progress, done. Priority and assignment show who is taking care of it.
When a new message arrives, a completed conversation automatically flips back to new.
Status
Priority
Assigned to
Ready to run your business differently?
One platform. One business. Everything in view.